Ask about KcPc New Latest Beautiful Silk Ajrakh Print Party Wear Saree APL
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FAQs
Everything you need to know before and after your purchase—all in one place.
1. Will I receive the product exactly as shown in the pictures?
Yes, you will receive the same design and product as shown in the pictures. We use real product images to maintain transparency. This helps you understand exactly what you are purchasing. However, there can be a slight colour difference because of the photo lighting and screen settings. However, we assure you that the overall design, finish, and quality of the product will remain consistent with our standards.
2. What is the estimated delivery time for my order?
Delivery time depends on the product type and your location.
- In-stock items at KCPC Bandhani are usually dispatched within 1 to 3 working days after order confirmation.
- Pre-book items may take longer. However, you can check the exact dispatch timeline in our product details page.
- We take a little extra processing time for customised orders as well before dispatch.
For deliveries within India, we ship orders within 3-5 working days after dispatch as per your location.
For international orders, we deliver in 7-10 days after we dispatch the order. The delivery date can change depending on customs clearance and local delivery rules.
Delivery timelines may vary during festive periods or due to unforeseen courier delays. Once your order is shipped, we will share tracking details via WhatsApp or email. You can also track your order anytime through the order tracking page on our website
3. How can I track my order?
Once your order is shipped, the tracking details will be shared with you via WhatsApp. If you want to track your order during the delivery phase, we have a dedicated tracking order page on our website for the same.
4. What if I want to exchange or return my order?
At KCPC, we do multiple quality checks before we dispatch any order to ensure top-notch quality.
However, if you still get a product with a genuine manufacturing defect, we will help you by offering an exchange.
If you want to request an exchange, here’s the process:
- Please raise your request within 3 days after you receive our product.
- Share an unboxing video. It will help us do the verification.
- You must ensure the product is unused and returned while keeping the original tags intact
Once the verification is completed, we will approve the exchange or replacement request, and the product must be sent back to us within approximately 3 working days.
KCPC will bear the Reasonable shipping charges if the return request is verified as genuine. However, if you want to submit the exchange request due to personal preference, shipping charges will be eligible to be paid by the customer.
Also, instead of a refund, we provide a gift card for the same amount. You can use it at KCPC bandhani for future purchases.
Important note:
- Our products are handcrafted, and there can be chances of minor variations in stitching and finishing. These are natural in every piece we create.
- There can be a little colour difference as photography or screen settings has its own settings.
- Customised products can’t be returned or exchanged at KCPC Bandhani.
Another important point.
If you receive a parcel that seems damaged during delivery, we recommend you not accept it and contact us asap so we can assist you.
Here is our complete Return Policy.
5. How can I contact customer support?
We’re always here to help.
If you have any questions related to your purchase, exchange, or any other concern, please contact us using the details below. Our team will assist you at the earliest.
📧 Email: support@onlinebandhej.com
📞 Call: +91 9166259900
💬 WhatsApp: +91 9166259900
🕒 Timing: 10:30 AM - 6:00 PM (Monday-Sunday)
Connect with our team during working hours, and our team will always be ready to assist you personally to resolve any queries.
6. Do you accept bulk or wholesale orders?
Yes, we accept both bulk and wholesale orders. KCPC is a manufacturer, and we offer competitive pricing for higher-quantity orders too, while our support remains highly personalised.
If you are a reseller or retailer and want to order in bulk for any reason, let it be events, weddings, business use, etc., contact our team directly.
We will share product options and rates while providing order assistance.
Call or WhatsApp at +91 9166259900.
7. How do you ensure product quality before shipping?
At KCPC, we do a 5-step quality check before dispatching any order. Our team checks the fabric, stitching, finishing, dye, along with many micro tests. Our pieces are handcrafted, and we focus on small details too to ensure the work looks clean.
Only after this final check do we pack the product and ship it to you. Small handcrafted variations can happen, but we make sure the overall design meets our standards before dispatch.
8. Do you provide shipping across India and internationally?
Yes, we do deliver across India and also ship internationally as well. We partner with only the most trusted courier partners like Blue Dart, Delhivery, and DTDC in India for the best serviceability during dispatch. We ship via carriers like DHL, FedEx, or UPS for our overseas clients.
International shipping charges are additional and differ considering the destination and parcel weight.
The customer has to pay for the customs duties or import charges, as per local rules. We help with services like fall piko and blouse stitching through third-party partners for international orders and you can place your order without any hassle.
For international orders, you can WhatsApp us directly on +91 9166259900.
Product weight is considered while fixing the shipping charges within India. Some products even qualify for free shipping, but the majority show shipping charges at checkout.
All shipments are easily trackable, and you get your tracking details once we dispatch the order. Please ensure you provide the correct address and phone number so there won’t be delays and mishaps.
Our core target is to deliver every order safely and on time.
9: Will the colour fade after washing?
You can always expect good-quality dyes in all of our products, and our experts always check your ordered item carefully before dispatching. We handcraft and traditionally dye many of our designs, so you might experience a bit of colour release after your first wash. This is normal and won’t change the overall charm of the product.
Wash care depends upon the fabric and the type of work (like embroidery or hand detailing). We recommend a gentle wash with a few products, while you need to dry clean others of them to keep the fabric quality and detailing intact.
We always mention wash care instructions in the product description. You can also check the product details section. Wash separately in cold water if you read that hand washing is allowed.
Don’t soak for a long time to keep the colour and fabric strong for longer. Your product will look decent even after many washes with the right care.
10. Are there any ongoing offers or discounts available?
We’re loved by our buyers for running special offers and seasonal discounts every now and then. We regularly run special offers and seasonal discounts, which are displayed on our homepage and during checkout
We don’t believe in hidden deals. You can find every single offer clearly displayed on our website. Our regular customers often enjoy exclusive personal offers, and that is a small thank you from our side for trusting our brand. Do check these sections before you order to reap out maximum benefits from active offers.

























